(Buyer) Contact

(Buyer) Contact – RFI

The contact feature can be found in the Tracking page of an RFI event.

The message box icon is located at the top-right corner in the Tracking page offering users to options as Send Message and Inbox.

Click the Send Message button to send a new message.

After filling rows with red asterisks that are mandatory to fill, click the Submit button to send the message or click the Cancel button to cancel.

To: Used to choose the users who will receive the message. If chosen more than one, no user will be able to know who else received this message. Every user added here receives message separately.

Up to 200 users registered in the system at once can be added.

To add a user, click the Add User button and then choose either one of the company users, participant users or participant groups. You can send messages to all types at once. Participant Groups are comprised of All, Replied Participants and Participants That Have Not Replied options and only one participant groups can be selected at once.

All added users will be listed in “To” part. To remove a user from the list, click the “X” icon located of each user information.

Subject: Used to add a subject to the message up to 100 characters. Event ID will be automatically added to the subject and cannot be removed.

Message: Used to enter the message without a character limit. Use the bar to change the way characters appear, add links and make other adjustments.

Documents: Click the Add button to add a document up to 100MB in supported formats such as Word, Excel, etc. If an unsupported file format is added, a warning pop-up will appear with the list of supported file formats.

Added documents will appear with their names. To remove a document click the cross icon in red.

If message is sent successfully, a pop-up indicating the status of the message will appear and you will be automatically directed to the Tracking page.

Click the Inbox option to only list RFI related messages in the Tracking page.

This Inbox menu is exactly the same as the general Inbox menu located at the top-right corner of the screen. Only difference here is, accessing Inbox menu through the Tracking page will only list you the RFI related messages.

For further information on sending a message in general, click the link below.

For further information on sending a message in Quick RFQ events, click the link below.

For further information on sending a message in E-Auction events, click the link below.

For further information on sending a message in POs, click the link below.